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FAQ

General Questions
Because OutonTrip.com is the biggest collection of rolling papers in India. At OutonTrip, we are the exclusive distributors of rolling paper brands available like RAWJUICY, CONES, ELEMENTS. We supply the most authentic rolling papers and with the fakes running in the market, we assure you of the authentic and pure organic hemp papers. For a better and responsible smoking experience, switch to OutonTrip.
If a user provides wrong address or if the mentioned address is not full, we make sure we call/email the customer for a correct address before shipping the product. If the product is already shipped and the request comes in for a change of address, we try to get the order back mid ways but if the product is not shipped, the user can write an email and we can ship the product to the updated address.
Worry not, if you cannot remember your password, you can click on the forgot password link on the sign in page and a confirmation mail will be sent to your email. Once you get the confirmation mail, you can change your password from there.
There are multiple ways OutonTrip allows you to create a shopping account. You can use our Facebook or Google login services or create an account using your email address and a password.
If you already have a coupon that is valid to your order date and for the products that you are ordering, you can use the coupon code on the checkout page on the option to avail the offers.
We need your email address to send you update on the tracking of your product and also send you a copy of Invoice for your purchase with order Id mentioned on it.
At OutonTrip, we believe in collaborations. If you want to collaborate and work on something as a business, quickly shoot an email to sourabh@outontrip.com
Shipping
We provide complete discreet packaging. There is an OutonTrip packet below the main discreet brown box which helps the user to keep his packet secret and does not let your dad freak out.
No Problem. Just report it to high@outontrip.com within 2 days of your delivery and we will arrange a pickup for the current order and re-schedule the order. Also, a guaranteed coupon code for your next order.
Typically, in NCR region we take 1-2 days for the packet to be delivered. In Tier 1 cities it takes 3-5 days rest cities it takes 5-7 days for our logistics partner to deliver the packet.
Experience best customer service throughout the process of being our customer. If there is any fault in the product or you have got the wrong order, please report it to us within 10 days, we will arrange a pickup and change your product. Also, we will give you a coupon code which you can avail on your next order.
As soon as your order is dispatched from the warehouse, a mail is shot to the user with the logistics company information and tracking number for the same order. You can go to the portal of the logistics provider and track your status easily.
We use services like FedEx, Blue Dart, First Flight and Aramex for getting your product delivered safely at the destination.
It usually take 3-5 days for the orders to be delivered outside Delhi. For Delhi it takes not more than 2 days. If you have a special request, drop an email and we can do a premium shipping for your order. Do write and email to high@outontrip.com and we will push your order to be delivered asap.
Currently, we are catering to our customers based of India only. If you have anything special that you want from our store, feel free to write an email to high@outontrip.com and we can get it delivered.
Payment
Currently we have secured our payment process with PAYU payments. You can use Credit, Debit and Netbanking as a mode of payments on our website. There are certain pincodes where we offer Cash on Delivery services. It basically covers all the tier 1 & tier 2 cities across India.
Please report this within 10 days of your order if the shipment hasn't reached you. We will track down your shipment and make sure it reaches. In case you do not want the shipment because of the delay, please write to us and we will refund your payments. The refund payments will be processed within 7 working days and will be credited in your account.
There are certain pin codes where our Cash on Delivery is not available. All the tier 1 and Tier 2 cities will have COD facility. You can check it by placing the pin code in the address option if it serviceable or not.
Do not worry if you received a damaged product. Report it to us within 2 days of the product delivery and we will refund the amount or get a new packet delivered to your address.